How We Ship

Every GPS Pillow Shop pillow is made to order. When you place your order, your design goes directly into production and is printed, assembled, and quality-checked before it ships — fresh for you.

We ship via USPS or UPS depending on your location and package weight. You will receive a tracking number by email when your order ships.

Production & Delivery Times

• Production: 3–5 business days after your order is placed and approved.
• Shipping transit: 3–7 business days for most contiguous U.S. addresses.
• Total estimated time: 7–12 business days from order to doorstep for most contiguous U.S. addresses.
• Alaska, Hawaii, and Puerto Rico: Please allow additional transit time. The standard 7–12-business-day estimate does not apply to these destinations.

We do not currently offer expedited shipping. If you have a time-sensitive occasion, please contact us before ordering and we will do our best to help.

Where We Ship

We ship to all 50 U.S. states, Washington D.C., and Puerto Rico — and shipping is always free, with no minimums and no codes.

Orders to Alaska, Hawaii, and Puerto Rico ship free as well, but please allow additional transit time — delivery to these locations takes noticeably longer than to the contiguous 48 states. If the pillow is for a birthday, holiday, wedding, or other dated occasion, please order as early as possible.

We do not currently ship to other U.S. territories (such as Guam, American Samoa, or the U.S. Virgin Islands), to APO/FPO military addresses, or internationally.

Returns & Exchanges

Because every pillow is made to order with your unique coordinates and design, we are unable to accept returns or exchanges for custom items.

However, your satisfaction matters deeply to us. If your pillow arrives:

• Damaged or defective
• With a printing error on our part
• Significantly different from what you approved in your design preview

Please contact us within 14 days of delivery with your order number and a photo of the issue. We will make it right — either by reprinting your pillow or issuing a refund.

Refund Process

Once we review your claim, we will respond within 2 business days. Approved refunds are returned to your original payment method and typically appear within 5–10 business days depending on your bank.

Lost or Missing Packages

If your tracking stops updating or your pillow never arrives, please contact us. When a package is lost in transit on its way to a correctly entered address, we will make it right — either by reprinting your pillow or issuing a refund.

If tracking shows your package was delivered but you cannot find it, please check with household members and neighbors, and look around porches, garages, and mailrooms — carriers sometimes tuck packages out of sight. Then contact us, and we will work with you and the carrier to make it right.

One important note: please double-check your shipping address at checkout. If a package is lost or returned because the address was entered incorrectly, we are unable to offer a refund — but we will gladly help you arrange a reprint to the corrected address.

Order Cancellations & Changes

Once you approve your design and place your order, your custom pillow goes into production immediately. Because the approved order is transmitted directly to our production partner and made specifically for you, we are unable to cancel or change it after checkout.

Please review your design preview, wording, spelling, coordinates, pillow color, fabric, size, construction choice, and shipping information carefully before submitting your order. By approving the design and completing checkout, you confirm that these details are correct and that the order is final.

If you have a question or would like help reviewing your choices, please contact us before placing your order. We are always happy to help before production begins.

Questions?

We are here to help. Reach us at hello@gpspillowshop.com and we will respond within one business day.