Policies

Shipping & Returns

Last updated: June 2026

How We Ship

Every GPS Pillow Shop pillow is made to order. When you place your order, your design goes directly into production and is printed, assembled, and quality-checked before it ships — fresh for you.

We ship via USPS or UPS depending on your location and package weight. You will receive a tracking number by email when your order ships.

Production & Delivery Times

• Production: 3–5 business days after your order is placed and approved.
• Shipping transit: 3–7 business days for most continental US addresses.
• Total estimated time: 7–12 business days from order to doorstep.

We do not currently offer expedited shipping. If you have a time-sensitive occasion, please contact us before ordering and we will do our best to help.

Where We Ship

We ship to all 50 US states. Free shipping applies to the continental USA (lower 48 states). Orders to Hawaii, Alaska, and US territories may incur additional shipping charges — contact us for a quote.

We do not currently ship internationally.

Returns & Exchanges

Because every pillow is made to order with your unique coordinates and design, we are unable to accept returns or exchanges for custom items.

However, your satisfaction matters deeply to us. If your pillow arrives:

• Damaged or defective
• With a printing error on our part
• Significantly different from what you approved in your design preview

Please contact us within 7 days of delivery with your order number and a photo of the issue. We will make it right — either by reprinting your pillow or issuing a refund.

Order Cancellations

If you need to cancel your order, please contact us within 24 hours of placing it. Once your pillow enters production, we are unable to cancel or modify the order.

Questions?

We are here to help. Reach us at hello@gpspillowshop.com and we will respond within one business day.